Missing Transactions with Barclays Bank Delaware, No errors (Edited)
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I reached out to Barclays. They have reported the issue to their internal team as well. They indicated that I should report the following case ID "INC 1041231946". Hope this helps
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Quicken support — can we get an update if this can be fixed, so I know if I need to eliminate this credit card?
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I'm having the problem too. Please fix this. It is exasperating.
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This is the exact same scenario I am having with my local credit union. I've reported it twice since it began on April 3rd. When I do an account refresh, it will bring over transactions for my savings account only. My checking account is the exact same account number as savings. After the first One Step Update, there is no change to the checking account but when I update a second time, the online bank balance will update to no new transactions come over and nothing that I have previously entered will clear. It's been almost two weeks of feeling like I'd be better off using an old paper checkbook register. It's very frustrating that Quicken is not trustworthy like it used to be. It defeats the purpose when you have to basically check through accounts and bills as much as you have to do with it now.
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Hello All,
Thank you for continuing to update this discussion.
We have attempted to separate Missing Transactions issues from QFX issues. This thread is for Missing transactions. You can see the discussion on QFX issues here, if needed.
The alert for missing transactions with Barclays remains open. Please ensure you have it bookmarked to stay up to date on any progress/changes as they occur. This issue has been escalated, and we do not have an ETA as to when it will be resolved.
We apologize for the inconvenience and appreciate your patience as we work through this with Barclays.
Thanks again!
Quicken Alyssa
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I've been using web connect with Barclay for years. A few days ago I started getting this error when I click on the QFX file:
"Download unavailable! Quicken is unable to update this account because Web Connect support for your financial institution has been either temporarily, or permanently discontinued. [CC-885]
is this going to be fixed?
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Thank you for adding to this discussion.
This issue has been escalated internally and is being investigated. We do hope this issue will be resolved, but we do not have any new updates to share at this time. Please bookmark the alert I linked in my previous post to stay updated on progress/changes to this situation as they occur.
Hope this helps!
Quicken Alyssa
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This is a BIG problem that Quicken seems to continue to have. If they don't fix it by the end of April, I will cancel my subscription. The software has become absolute crap!
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I haven't been able to download transactions from Barclays since 4/3/2026. I anyone else experiencing this problem? I spent 2 hours on the phone with Quickens trying to resolve the issue.
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Hi @sgg103,
Thanks for reaching out to the Quicken Community.
We’ve received multiple reports about this issue and have escalated it internally. Our support team is actively working on a fix, but there’s no estimated time.
In the meantime, I recommend monitoring the alert as it will be updated with any new information as it becomes available.
Here’s the alert link:
I hope this helps!
Quicken Carlos
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I don't know that Quicken realizes the damage they are doing to their customers' confidence in the product. We experience repeated issues with downloading across various merchants, and it has reached the point that I can no longer trust what Quicken is telling me. I find myself having to logon to numerous sites and cross-check balances and transaction to make sure I'm not missing any. And that kind of defeats the whole purpose, of where Quicken should be a one-stop accurate summary of everything. And I no longer trust the product to do that.
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The situation with Quicken is slowly becoming a nightmare. The two credit cards that I use most freqently, Barclays Cards and Target are no longer supported and I am being forced to enter too many transactions for three cards manually, On top of that, I am no longer able to use the bills functions at all because most do not work and the ones that do process transactions when you enter them come back days later and do not make the the payment. Not a week goes by where there is not another glitch with something else. I am serioulsy considering swithing to a basic version of Quick Books. Does anyone else have any experience with the basic version of Quick Books?
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I spoke both with Barclays and Quicken. There is an issue but Quicken provided a work around. Download from Barclays the excel format (it will convert to csv). You will need to change the column headings on the downloaded file to Date - Payee - FI Payee - Amount - Debit/Credit - Category - Account - Tag - Memo - Chknum. If debit or credit is listed in any of the rows, you need to change to lower case. Import into Quicken as a Mint.csv file. It will import as a new account. Select all the transactions and drag and drop to the existing Barclay account. Delete the "new" imported account. It worked!!
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Here is a good solution….cancel Barclays credit card and get one from another company credit card like Chase. Obviously Barclays does not care about their customers.
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Hello All,
Thank you for continuing to update this discussion.
Please continue to refer to the Open Alert to be notified of updates/changes to this situation. We apologize for any inconvenience while we work toward a resolution.
Thanks again!
Quicken Alyssa
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The express connect is not working, resetting the account does not help, and Quicken is not able to process a downloaded file. On the bright side, it showing the correct online balance. 😅
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I just completed a update of all accounts. The Barclay Bank was included at the start of the update. When it completed and showed a summary of the accounts updated, the Barclay Bank was not listed. I did an update from the individual Barclay account. At the start of the update, it only listed the Barclay account. On completion, the summary was blank. No account listed. It was like it was never there. I again did another update of all accounts, which included the Barclay account. On completion, the summary did not include the Barclay. It was not included on the list. Disappeared! This appears to be an issue with the Quicken software.
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Hello All,
Thank you for chiming in on this discussion.
Please continue to refer to the Open Alert for all updates and changes to this situation.
We do not have an ETA for resolution. We apologize for any inconvenience and appreciate your patience.
Thanks again!
Quicken Alyssa
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I can second this. I am also not receiving transaction emails from Barclays even when transactions have been posted.
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Mine is working correctly again this morning.
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I just tried downloading transactions and it is not working for me :(
using Quicken Classic on Windows 11
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it works on only one of my accounts
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And completely agree with a prior comment. The recent lack of connectivity with Navy Federal Credit Union, and now Barclay / JetBlue MasterCard (for me), has definitely shaken my confidence in Quicken. I'm actively looking for another solution / another product. [Removed-Disruptive]
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I tried "One Step Update" again this AM as well, it downloaded a few transactions (4/3 - 4/8) but certainly not all.
I'm taking this as a hopeful sign that they are working through this!
The QFX import didn't work at all.
This is on a Win deluxe subscription
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I got about 10 e-mail notifications a day after I chatted with Barclays (who first said the issue was on my end but then admitted multiple users have contacted them about this issue). Haven't received any e-mails since then though.
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I reported this as an issue on April 8th as it had happened in March as well and I was told to bookmark the page. Now I see people have had issues since January and it still isn't fixed. Very problematic
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Have you seen, and followed by clicking on the Ribbon icon in the upper right of the message, this?
BTW, when I downloaded into my AAdvantage card, issued by BarclayBank, this morning, 4 transactions came in.
Good News, Bad News is that each had been previously downloaded before this issue began … but at least it was something!
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
I'm om Windows and R66.28 is the release date. I'm also having download problems with downloading transactions from Barclays. I have not had a download since 4/9/2026. I have read other posts regarding this problem. I saw one that told me to deactivate the download and reset.
I did this and still no downloads. I'm also manually posting my purchases to the account. I also saw a post saying that Quicken is aware and working on the problem. Please advise of the correction to this problem.
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Hi All,
Our escalation team has confirmed that a fix has been released for the Barclays Bank Delaware – Missing Transactions issue.
Please try updating your transactions again and see if the issue is resolved. If everything is working as expected, please let us know so we can confirm the fix is successful for your case.
If you are still experiencing missing transactions or any other issues after updating, let me know.
I look forward to your reply!Quicken Carlos
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No success. I just tried and none of my outstanding transactions were downloaded.
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