Auto-Enter Reminders don't work anymore - changed to Manual/Upcoming - (edit X9)

kgallippi

This is an issue for me as well. Very frustrating to keep resetting them, and having them continually revert back to manual entry.

Quicken Jasmine

Hello @jkarney,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

(CTP-6823)

EditorScott

If you don't use cloud services, disconnect from the cloud. I authored a post a few weeks back about this and hoped they would address this with the newest update. It's unresolved. It only happens when the program is connected to cloud services. I've disconnected from the cloud for the time being until they get this fixed.

alan2857

I just tested it out on 6/5/23 @ 10:02 PST and its not resolved. I set one of my bills to auto-entry 28 days before its was due so that it was marked as "Auto" in the status then synched with the web. After sync the entry status was set back to Upcoming. Have you actually rolled out the fix yet, these is a difference between fixing the ticket and deploying the fix to live web site.

[Merged Post]

jkarney

Thank you for the response. I reported this issue on Friday, June 2 thru the Help: report a problem as previously stated in my first post.

Hub

i tried the solution suggested by sgj31 and turned off the Cloud/Mobile sync. The auto reminders remain.
However, that is not long-term solution for me.
My other issue on the bills reminders is the credit card amount continues to revert to a "Fixed amount" rather than the "Current credit card amount" as an option in the drop down menu. This has been an issue for a while and is not fixed.

Quicken Jasmine

Hello @JPJigglesworth,

Thank you for reaching out to the Quicken Community.

Due to still experiencing this issue after the alert has been resolved, we recommend that you contact Quicken Support directly for further assistance. 

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I do apologize that we could not be of more assistance.

DotCom

Same issue for me. I set up transactions as "auto enter to register," but they always revert to "remind me."

I use Q H&B Edition on my fully up-to-date Windows 11 PC. I use it locally ONLY; I do not sync to the cloud or to anything else, and I certainly do not use the Quicken phone app. Also, I do not use Q's fee-based billpay service.

JPJigglesworth

@GreatDrivr I've been given the "It's a known issue" response for other issues I've called about. Seems like a "go-to" to get you off the phone.

Negative Balance

Went to balance my accounts and noticed that I was missing tons of auto entry transactions. How does this pass QA and UAT checks to then get published? This is a major bug!

katengel

Same Issue. I had to turn off mobile Sync to avoid this and can only use the Desktop version now. Not a good solution at all. Hope this is fixed soon.

dglasser

I contacted Quicken Support this afternoon per the above recommendation. They acknowledged that this issue isn't in fact resolved and their engineering team is continuing to investigate. They said that subsequent updates on the issue will be provided in the below post:

https://community.quicken.com/discussion/7934520/resolved-6-2-23-bill-reminder-auto-enter-gone-after-syncing-to-mobile

mdeehl

I agree with you on your conclusion. However it troubles me more that Quickens seems not to be concerned enough to provide a better solution. I use both desktop Quickens version and Quickens Mobile app on other devices regularly and turning off the “sync” settings will create a bigger problem for me. I should not have to choose between Quickns desktop or mobile apps. I hope Quicken’s tech support will step up to the plate and provide a solution ASAP!

gengquist1

What is the point on having a yearly subscription if we are locked back to just the desktop?

TXAce90

Same issue here. I have reset each bill for the last 2 months and they keep going back. Very frustrating. Don't tell me to disable mobile, I need that. This issue is not resolved, and that certainly isn't a viable resolution.

CaptainTeknukul

Same issue here. I too have reset each bill for the past couple of months whereas I select 'Automatically enter the transaction in the register'. The status will show 'Auto', but then randomly, the reminder will revert back to upcoming and the bill does NOT auto enter into the registry.

@Quicken Kristina, when will the bug be identified and corrected? Clearly this is an issue as many are reporting the bug. I've been using Quicken for the past ten years and never seen this behavior before.

I am using Quicken Subscription - Quicken Deluxe VR49.33 Build 27.1.49.33 on Win11 Enterprise.

barrychi

I use my mobile app, especially when I'm on vacation, so turning off the sync is not a viable option for me.

spkcoil

Quicken Janean says this problem is resolved but it is certainly not resolved. The question I have, is it resolved in an upcoming update?

barrychi

In addition I find the reminders with frequency of greater than monthly are still auto.

Adrian Martinez

This is still an issue, fix or refund a percentage of our membership. Plus, when you have an income for example marked as entering twice a month, it changes to monthly.

RGPowell

This is not "an issue," it is a major failure in the system. It is now a month since the breakdown was reported and no general announcement has been made and no authenticated work around has been published nor any indication as to when the problem will be corrected. Like many other commentators, I depend on the auto-entry to record my recurring expenses and then validate them when I download my bank and credit card transaction. Without this function, my financial work has become far more time consuming and tedious. Quicken owes its users a transparent statement of the problem and a prioritized schedule for fixing it.

tps29

Agree with everything RGPowell has to say.

gengquist1

> @barrychi said:
> In addition I find the reminders with frequency of greater than monthly are still auto.

Good morning, on this advice I tried using 32 days as my criteria. Sadly, they reverted from 'Auto enter' back to 'Remind me' as well.

chulo3023

I am having the same issue. I just changed 30 reminders back to auto-entry and Quicken switched them to Remind Me when I logged in today. I thought I had Sync to Quicken Cloud turned off, but found it checked this morning. Very frustrating! I hope they come up with a global fix soon!!

james150

This is still an issue for me too. I have gone through all the steps and every week when I reopen it goes back to Enter instead of Edit. It is not automatically entering the bills and requires me to go through a ton of {click...wait...click...wait...}. If this was "fixed" shouldn't there have been some kind of download/update/anything? This issue is putting me behind and the best they have to offer is, "call", where they are most likely going to walk me through the exact same steps.

jim@1

Same problem here also

barrychi

@gengquist1 If the frequency (How Often) is Quarterly or Yearly, then the reminders remain on "Auto"

John Hale

I set my reminder to 27 days before the due date and it still does not automatically enter in the register.

gengquist1

> @barrychi said:
> @gengquist1 If the frequency (How Often) is Quarterly or Yearly, then the reminders remain on "Auto"

Wow... 90 days in the future.. that is some hard core planning

Quicken Janean

Hi All, This issue has been reported again and the ticket has been re-opened and moved up in priority. We hope to have a fix soon but do not currently have an ETA. Please stay tuned and thank you for your patience.