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TD BANK still not connecting.

lsjrlsjr70

TD BANK says Quicken changed something that they weren't prepared for on their end. No one seems to know when a fix will happen. Who are we supposed to contact in order to get this resolved? It shouldn't take this long. It's been well over 10 days now…

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Comments

jacobs

It is unfortunately not unusual for connectivity fixes to take multiple weeks, sometimes longer. It largely depends on who changed what. Usually it's the financial institution which made a change, and Quicken's service provider, Intuit, then has to make changes in their code to work with the bank's servers again. But sometimes, Intuit needs to work with the financial institution to achieve a fix, and those cases can take much longer; it depends how quickly both parties agree on who needs to of what, and what priority each side makes it. (Many financial institution IT departments make Intuit/Quicken connection issues a low priority versus their internal website issues.)

Quicken is typically not involved and is powerless to speed things along; they are at the mercy of Intuit and the financial institution to resolve the issue. And the moderators on this forum don't have any insight into what is happening at Intuit, so they can't provide interim progress reports or estimates of when the problem will be resolved.

NotACPA

Have you seen this announcement? https://community.quicken.com/discussion/7954918/new-8-6-24-td-bank-fdp-105-when-adding-reconnecting-accounts/p1?new=1

Quicken Jasmine

Hello @lsjrlsjr70,

Please be aware that this issue lies on TD Bank's servers, which Quicken does not have access too. Also, please take note that this issue has now been extended to affecting Direct Connect as well. Due to that, we do not recommend attempting to switch to Direct Connect as that will not help this issue. However, not every user will experience this issue, hence why there may be some users who utilize Direct Connect who are not experiencing any issues. For any further updates or information, please follow this link to bookmark the alert.

I hope this clears things up!

smayer97

Is the original problem strictly a US side problem or also CAN? Also, DC is only available in the US, not CAN.

Quicken Janean

Hi All,

We’ve received word from our service provider that the connection to TD Bank is being re-enabled.

Please check out the new update on our alert for the latest details. Thank you!

estumper

I'm still not connecting to my TD accounts. Do I need to do a reset now?

waltkerner

I'm still not connecting either. I tried the reauthorization suggested by the error message and still no good. And, when I try to live-chat with someone at quicken, the URL for chatting just points me in a circle back to the support home page rather than opening a chat window. I am within the hours that support is supposed to be available.

waldemar

My OSU connects to TD Bank » says it is complete

BUT nothing is downloaded not even Online Balance

help!

estumper

Same here.

erijohnson

I am still unable to connect to TD Bank as of this morning, Saturday, Aug 24, 2024 at 1:41 PM. I keep getting the following error: "You can now restore or set up automated access to your accounts from TD Bank Online Banking. Find out how at www.tdbank.com/securityupgrade. OFX Error: 2000". It would be really great if the "fix" they have applied was thoroughly tested and there are no glitches that still need individual unique fixes that still need to be applied. Not sure Quicken and TD Bank are 'in synch' yet. Absolutely atrocious information technology support.

smayer97

@Quicken Janean @Quicken Jasmine

Is this strictly a US problem or also CAN?

Quicken Jasmine

Hello @smayer97,

This issue has been marked as resolved, however it was showing for both the US and the CAN versions of Quicken. Are you experiencing issues with TD Bank?

Let me know!

waldemar

@Quicken Janean @Quicken Jasmine

this issue is marked as resolved, but it is NOT!!!

estumper

Yes and it appears I'm not the only one. One Step Update says it connects and update complete but no transactions download!

Quicken Kristina

Hello All,

If you're still having issues connecting (or it's connected but not downloading), please provide more details. What exact steps have you taken (for example: did you reset the account(s), was the account(s) already disconnected, did you re-add the account(s) & if so which connection method did you use, etc.)?

Hello @estumper,

Since you mentioned One Step Update, are you using Quicken for Windows? If so, here's the link to the Windows thread about this issue:

https://community.quicken.com/discussion/7954973/td-bank-reauthorization-failing-qwin

Thank you!

estumper

Yes, I am using Windows. I haven't done anything. One of the original posts on this issue said not to reauthorize or reset the accounts to avoid getting the error messages. It said that when TD server connection was restored, normal downloads would resume. That's not happening.

estumper

Excuse my impatience, but this is moving along way too slowly! I haven't been able to download my TD transactions in 3 weeks. This needs to be resolved quickly. I really need to know if I should try resetting my accounts or not! I want a solution to the current problem without creating new ones. Please advise.

jacobs

@estumper You may want to call Quicken Support rather than continuing to post here. This site is mostly fellow Quicken users, plus a handful of Quicken moderators who can sometimes provide help — but they aren't Quicken Support. Talking to them by phone allows interaction beyond what is possible on an online forum.

estumper

Thanks

retird

Have you read this…..

https://community.quicken.com/discussion/7955422/new-8-27-24-td-bank-issues

Quicken Jasmine

Hello All,

We do now have this active alert which you can bookmark for further updates. The alert states to attempt to reactivate/deactivate your TD Bank accounts, if this does not resolve the issue then please reach out directly to Quicken Support.

I apologize for the inconvenience.

Thanks!

waldemar

https://community.quicken.com/discussion/comment/20450675#Comment_20450675

Has anybody been successful with OSU from TD Bank?
I have deactivated and reauthorized all 4× TD accounts.
In the OSU Summary Page is says that ALL 4× accounts have been updated and that "0 new transactions" downloaded…

Has anybody got any real help from Quicken Support on this issue?

thank you