Fidelity NetBenefits (QWIN)

> @Tony Luers said:
> Fidelity just responded to my inquiry,
>
> They blame it all on Quicken.
>
> "After looking further into this error message, I have confirmed that this is a known issue on the Quicken side. Per an entry on their community site ( Titled: Ongoing 3/22/23 Fidelity NetBenefits - OL-220), ,,,

I don't read that as "this is all Quicken's fault". I read that as, "I'm a low-ranking, over-worked, under-paid, Fidelity rep who got handed your question. I did a quick google search and determined that, whatever this is, it's already an issue known to someone. So I'm going to quote that link and move on to the next question in my queue."

That said, @Quicken Anja you folks, *really* need to step up your communications game.

I've been a fan of Quicken since I installed a DOS version on my IBM AT in 1989. I still love it, warts and all. I can only imagine how hard it is to coordinate with thousands of different financial info suppliers, so I'm ok with the occasional hiccup. But what's disheartening is the utter lack of communication from Quicken to its loyal(?) user base. I've asked several times here for you to just give us a daily (preferably twice daily or more), "we're still working on it" message so we know the issue is still alive and being worked. Don't need detailed (and doubtless wrong) promises of ETAs. Just show us the curtesy of letting us know we continue to matter.

You seem to think it sufficient to post only once a week on the alerts thread, but look at this (21 page as of this writing) thread! It's sad to see Quicken let its users rant and rave in the wilderness; winding each other up into ever higher stages of outrage and disgust. When just the teensiest bit of effort could probably alleviate so much of the stress.

While I understand the difficulty in resolving this type of issue -- and I, for one, am not currently blaming Quicken -- I do look at this lack of responsiveness and respect for customers as a poor indicator of investment, morale, quality control, and governance at the company. And in that respect the future of Quicken starts to look grim.