Has Quicken dropped support for Discover Bank Discover Credit Cards?

i contacted discover bank and this was their response - NOT GOOD NEWS

Thank you for your being a valued Discover customer. I understand your concern regarding being able to import your transactions using the Quicken or QuickBooks software.


Unfortunately, Quicken and QuickBooks software is no longer supported. I apologize for any inconvenience this causes.


You are able to access your transactions anytime through your online account center by clicking on your Activity under your account details. You are also able to download the transaction history in an Excel or CSV file

I am not able to connect to Discover Bank. The Discover Card connection is still working but the bank connection is not. I attempted to re-establish the connection in a test Quicken file and it will not connect. The Discover Card connects fine in the test file. Any ideas on how to resolve this issue? Thanks!

I don't get an error, just this message when I try to activate online updates.

I've been having the same "Sorry the sign in failed do to time out or connection error" message, IMMEDIATELY (not a timeout) for days. Its as if DiscoverBank isn't allowing EWC / aggregation to be done anymore. This is infuriating. Our family has many accounts with them.

It does seem like it's still getting transactions for most of our accounts, but I cannot add 2 new accounts due to the "connection" issue, and my wife changed her password at DiscoverBank recently, and as a result of the "connection" issue, I can't update quicken to the new password for her accounts.

What did Quicken do to tick-off DiscoverBank?

I'm sorry, but I disagree with this statement @splasher. Discover definitely dropped Direct Connect and Web Connect, but at least Intuit still thinks the agreement for Express Web Connect is in force.

People might think that a company like Quicken Inc or Intuit can just use your login information to access various websites to get whatever information they want, but they can't. They would get into a lot of legal problems doing that. This the reason why you might be able to get free stock quotes, but a company like Quicken Inc has to pay for the service.

Express Web Connect is an "agreement between Intuit (Quicken Inc's aggregator) and the financial institution of how to download the transaction data." A lot of people would like it to be different where their financial institution would be supported without the financial institution agreeing to it but have to be told that the financial institution is the one that controls that.

So, why the big disconnect in what the Discover representative said and what is clearly happening with Quicken?

I have a couple guesses.

• The front-line people just don't know what is happening in the backend. This happens all the time.
• The service is actually provided by a third-party that they aren't aware of. A lot of financial institutions use third-parties to provide services for their websites. Intuit works with those third-party services to provide Express Web Connect. The very fact that it is one step removed means sometimes even the "backend" people don't know that it has been authorized/is going on.

As for the unreliability of Express Web Connect, well that comes from the fact that there isn't a set protocol, just an agreement. That means that one financial institution might have a very good way for Intuit to log in and get the data, and other might force Intuit to log in as you and navigate the ever-changing webpages on their site to get at the data in any number of forms.

The most difficult part of this is actually logging in. As security concerns have gone up financial institutions have taken steps to make it more difficult to log in, especially for a program like Intuit would be using. After all that is close to what a hacker might do.

Express Web Connect + (and Direct Connect) are different in that they have their own protocols on how to login to get the information. They don't go through the standard web interface login. Whereas Express Web Connect is as I know using the standard web login that the user uses. On top of that both Express Web Connect + and Direct Connect use a standardized protocol for getting the data, whereas Express Web Connect it is just "an agreed upon method", which might include going through web pages that might change at any time.

This is why Express Web Connect can be very reliable at one financial institution and totally unreliable at another. And note that part of the problem with logging in as if Intuit is a web browser is all the different 2 factor login systems that are out there today.

Side note, when Express Web Connect + doesn't use your username and password. It uses a secure rotating token. To establish the connection you log into your financial institutions and authorize Intuit/Quicken to use this method to log into your account(s).

Download with Discover still not working. Same message. Unable to connect with servers. Do not contact Discover, it is not their issue.

Any update if Quicken acknowledges there is a problem.

Thank you very much for this advice. My discover card was able to update but nothing I did was able to get quicken to update my discover bank account. This has gone on for several weeks. When trying to set up the connection it was only seeing the card and not the bank. After logging out and then back in it finally recognized both accounts.

same exact for me. @Quicken Anja reported there was a fix and then said to try doing the sign out of quickend ID but it still is not working. Others are saying discover no longer connects to Quicken. Frustrating to not get straight answers. Ready to drop discover card at this rate. Maybe Quicken too with all the connection issues they have with various banks. Spend more time "fixing" errors than just reconciling accounts.