Regions not Downloading
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Jasmine……to learn that the quicken support tech I spoke with provided false information is difficult to comprehend. He spoke with someone further up the food chain who gave him this information which he then passed on to me. I cannot imagine what is going on with Quicken but this is yet one more unfortunate indication that a product so many of us have trusted for nearly thirty years is no longer functional to the degree we have all come to rely upon.
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I have had this happen to me many times. Quicken developers are aware of the issue, but support is not.
I think all of these issues started a few updates ago. They have broken something and can't figure out what it is and how to fix it.
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i understand how that works, but that means i have to setup an online account which is another possibility for a hack, one of the reasons i utilize quicken.
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still not working and still no updates being sent out
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Hello All,
I do apologize for the misinformation. Please keep an eye on our Community alert for all further updates.
Thanks!
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-Quicken Jasmine
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Was hoping today would be the day for successful Regions download….oh well…still not working and no update from intuit!
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I called Regions support this morning. They are aware of the issue. They are working with Quicken to address the issue from the last update. They were not able to give an ETA or other information. I opened a case so I can get updates. At least we know the two companies are working together to fix our issue. At least Regions could give an update.
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December 12. Back and forth between Quicken and Regions. Today Quicken told me they have not resolved the problem and they helped me connect to Regions Web. Seems that works. Bob
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Thanks for the update, Wyldeshot.
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Rogorma - what did they do to allow you to connect?
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This has been going on for over a week now! There is no excuse for not having a fix or an ETA on a fix at this point!
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Hello All,
I do understand your frustration with this issue. Unfortunately, we can only provide information to you that is provided to us, and at this time, our teams are still investigating and have not provided us any information to relay.
I apologize.
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-Quicken Jasmine
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I've had a case open with Regions Bank since this past Friday and monitoring this thread as well. Regions just contacted me with an update and stated per Quicken, Quicken had done a manual update that is not taking and that I should perform a deactivate and reactivate on my accounts. Once the reactivated the manual update should be visible and available to install. I have not tried yet. Odd thing is… I have three different data files in Quicken, each with several different Regions Bank accounts (all Direct Connect). I am only having the issue with the Regions Bank accounts in one of the data files. In the other two data files the Regions Bank accounts are updating successfully. I will attempt the deactivate and reactivate tonight once I arrive home and see if this does in fact resolve the issue. I will post an update after.
Per the Regions Bank representative these instructions came directly from Quicken during their escalation conversations with Regions Bank. Regions Bank is contacting all customers who have an active case open with them and relaying these instructions.
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Follow-up…. DID NOT WORK
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It has been over 1 week now. How long does it take to correct this? This affecting a very large number of people. Do you not care about customer? Is this set as a critical issue.
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[Removed - No Soliciting]. That is the only thing holding me back from moving…..and the only reason that I set up an account with Regions bank. Without the billpay function, I'm ready to move on.
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I am having similar issues but with Quicken for Mac. My error message is "There was an unknown error trying to update this connection. Please try again later". Error code is "-1". Server message is "Invalid OFX from your financial institution. Please contact your financial institution and ask them to check their formatting". I talked with Regions' technical support on 12/11 and they opened a ticket. No further response from Regions. Same error message this morning.
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I have the same download error here with Regions' Direct Connect since 12/4/24. I am receiving error code OL-220-A.
Regions says the problem is on Quicken's end, and Quicken says no ETA on a solution.
Quicken please help. Now.
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Any update as the weekend approaches??
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Hello All,
When I check the ticket, I'm not seeing any updates yet, just that it's a known issue which is in work, no ETA. If you haven't already done so, please bookmark the Community Alert linked below, since any updates, once available, will be posted there.
If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.
Thank you!
(Ticket# 11433704)
Quicken Kristina
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[Removed - Rant/Disruptive]
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This is a really bad customer experience. I see zero empathy or desire to effectively communicate what is going on or any urgency. The message below was posted on the 9th with zero updates. Again, really bad experience.
@Quicken Kristina posted. Would love for her to post an update.
Users are reporting receiving error - OL-220-A.
This has been escalated internally, though we do not have an ETA at this time.
To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.
Thank you!
(Ticket# 11433704)
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Same error here since 5 Dec. Now I cannot sign into Regions from my Windows PC, iPad or iPhone. After 30 minutes on the phone with Regions IT tech being told it was an issue on my side, I should go to a Regions Bank and someone there could resolve the issue. So, I did. The Regions employee opened the Regions web site had me enter my credentials and got the same error message.
Access your accounts online
We can’t locate that page right now.
This could be because the system returned an unexpected error or is temporarily unable to process your request. Please try again later.
Makes me wonder where the problem actually is.
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I have been trying to resolve error OL-220-A since Dec 6. Called Regions and they blamed Quicken. Quicken tech ran all the troubleshooting using a shared screen with me. Didn't work. Sent me back to Regions. They opened a ticket and promised to call me within 24 to 48 hours. I called them after 48 hours. They said the time estimate was in error, and it would take 7 to 10 business days. Please call back on the 19th. I've banked with Regions since 1977. This is ridiculous. I can get on the Regions online website, so I've been downloading my checking account register every few days just to keep track of expenses.
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Hello All,
As mentioned previously, this is a known issue that has been escalated internally. Our teams continue to work with Regions to work toward a solution, however, we do not have an ETA on resolution. Please continue to refer to the Community Alert found in this link for any and all updates.
We do not have any further information available beyond what has already been and will be posted within the Alert.
We apologize for any inconvenience in the meanitme! Thank you.
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-Quicken Anja
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[Removed - Rant/Speculation]
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Well, as I posted several weeks ago, I am having NO problems downloading transactions from "Regions Bank - Web Connect", as seen in the Add Account dialog:
In fact, I downloaded new transactions just this morning. Others might want to give that a try if they haven't already.
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@MHSwizzleStick , I think some others did try it and it messed up their balances (see @jwebbone on December 5th). Also, it was working fine until this most recent update (Dec 4) so I think there is more work to be done.
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