Quicken for Mac 2017 v4.5, 4.5.1, 4.5.2 & 4.5.3 Released

Concordman

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

Better to wait out until Quicken fixes all the bugs they have encountered since earlier releases. See comment s by Marcus on this thread

Unknown

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

I get there maybe issues. Asking if it's possible to beta test this release.

Concordman

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

Contact QuickenSupport & make the request

jacobs

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

@EY: To answer your original question, there is no way to "opt in early" to any release. When they do one of these trickle releases, a limited number of people get  update notice, and after reaching a pre-set number, the update is no longer available. The only way to get the release is to happen to launch Quicken or check for updates at the exact time they open the gate.

As for beta testing, follow the info in the link @RickO posted to apply. That said, I don't know whether it will get you a beta copy of version 4.5.x. Once the public release begins, the pre-release beta testing is technically over. Although they have halted the release to fix some bugs, I'm not sure they will re-open beta testing for this release; I wouldn't expect it.

Unknown

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

@jacobs Got it and thanks for the incredibly detailed reply! Makes a ton of sense.

Unknown

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

This is pretty irresponsible of Quicken.  I use it for business, have shared files and operate computers in multiple locations.  The 4.5.0 has locked me out of my checking files on computers which did not get the beta version.  My faith in this company is at a low point.  I'm now terrified of losing files.  Can't even open backups.

smayer97

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

Note that changes made to v4.5 make it incompatible with earlier versions, so back-ups created by it cannot be opened with earlier versions of Quicken.

If you have the update on one computer, you can simply copy the Quicken app from one computer to the other.

(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

Unknown

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

Thank you!  I airdropped it and the issue is now fixed.  It updated the older version immediately and now I can access the files.

smayer97

David Chen said:

How can I get this update? It says my Quicken 2017 4.4.3 is the newest available.

I was prompted to update to 4.5, but I clicked Remind Me Later in order to backup my application and data file. However, clicking "Check for Updates..." says that I am up-to-date.

I could really use a bug fix in the release. The split transaction bug where the total changes is something I run into a lot. The fixes for when editing split transactions will be most welcome as well.

Thanks!

Glad you sorted it out.  :-)

Quicken Marcus

jcalveras said:

Hello Sir. Since I downloaded the Version 4.5.2 (Build 45.17325.100), Fifth Third Bank (53.com doesn't synchronize the transactions. The rest seems to work fine. Any clues on how to solve that ? 

I don't think we changed anything with Quicken Connect so that should still work exactly as it did.  What is the exact error message you're seeing?

Quicken Marcus

Snoopy FC said:

Pressing the "[" key in QM2017 4.4.3 in the category field allowed the user to select an account for transfer by simply typing the account name.  Under QM2017 4.5.2, it brings up Transfer:[account], but places the cursor after the T in transfer.  This appears to be a bug. 

I'm not able to reproduce this issue.  When hit "[" in the category field, I see a menu drop down that lists Transfer:[Account] but in the actual edit field the light blue highlight continues to appear after the "[" and as I type it highlights the ending part of the account name.  In other words, I don't see "Transfer:" in the actual field.  I only see "[" which is the right behavior.  Are you seeing the word Transfer in the category field itself?  I do see this behavior after I arrow down the menu but the highlight still correctly appears over the account name and not after the "T".  If you can still reproduce this issue, does it happen all of the time or just sometimes.  If sometimes, can you help narrow down the case it happens.  Thanks.

Quicken Marcus

Robert B said:

Next week is over and I have not been offered the upgrade yet.  Are there problems?

Yes, there have been issues.  The community has found some good bugs and as we tested more we found more issues so we held up the release and decided not to try to rush something out but to take our time and make sure it's of high quality. We feel it's looking a lot better now and hope to release sometime this week.

Quicken Marcus

km-nm said:

In 4.5.2, I had converted my mortgage liability account to a Loan.  Then I went to set up automatic download, and I was surprised that I couldn't link my Loan account.  My only options were Ignore or set up a new account.  So I just cancelled out.  Eventually, I realized that I could use the Edit Loan and Payment Terms screen to change the Loan Type to "Mortgage".  Once I did this, I was able to set up Automatic Download again, and this time my Mortgage (not Loan) account was offered for linking.

I think it would be nice if non-downloaded Loan accounts were also offered for linking, and if the link is established, then the Loan Type could be changed to Mortgage (or whatever is appropriate) automatically.

OK. Did you notice if on the left side of the dialog the account type said UNKNOWN.  I think what might have happened is the bank told us they didn't know the account type.  If the account type is UNKNOWN, Quicken won't let you link the account.  This shouldn't happen that often but we've seen this occur from some banks and loan providers.  This happens a lot with Wells Fargo.  It's possible we should lower our threshold here and let you link it anyway but I haven't worked through all of the scenarios where this could be a bad thing.  Thanks for reporting it.  I don't think this was on our radar.

Snoopy FC

Snoopy FC said:

Pressing the "[" key in QM2017 4.4.3 in the category field allowed the user to select an account for transfer by simply typing the account name.  Under QM2017 4.5.2, it brings up Transfer:[account], but places the cursor after the T in transfer.  This appears to be a bug. 

Yes, I'm seeing Transfer:[account] in the category field as shown below: 

When I first hit "[" I also get the dropdown menu, but I also get what you see pictured above.  Happens all the time since the upgrade.  Hope this helps. 

When I keep typing an account after hitting "[" it does the following: 
Notice that the "[" isn't there and it just botches it.  In 4.4.3, I'd just type the account name and it would automatically recognize it.  Not so here.  

Unknown

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

jacobs

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

Matt, version 4.5 had already been through beta testing. But beta testing never insures software is perfect; in fact, it rarely is. In the case of Quicken, because there are many thousand of different financial institutions the software connects to, and individual data files that have been updated many times over years and decades, beta testing is almost certain not to catch every set of user parameters; issues typically turn up when the software goes into wider release.


That said, you are suggesting that when Quicken completes beta testing, they should issue the release to the entire user community at once, rather than the staged release process they've been using the past couple years. I don't see how that's better. If everyone had downloaded 4.5 when it was released, and then some of the issues with it surfaced, how could that be better than having them halt the release to make fixes as soon as the issues were discovered while only a limited number of people had it?

Unknown

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

You released 4.5 to a small number of users, who had no idea it wasn't being released to everyone because you were concerned there might still be bugs. If people had known that, you would have had far fewer people install the update. That's an issue of transparency. Then, you essentially force those users to become beta testers, responding to you on this page, which has caused you to release two more updates to fix the problems that were introduced with 4.5.0. I have never used software that is released in this way. You add an "include beta releases" checkbox to the preferences section. This lets your users knowingly choose to get these releases and provide support responses. There are plenty of people who want to beta test and live on the bleeding edge. There are others who need absolute stability. *You* decided who would live on the edge, rather than letting your users pick. There are 100s of applications that do open betas successfully, and I don't see why Quicken can't be one of them.

smayer97

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

I agree with you Matt. Lots of software that perform partial releases do so under the purview of beta testing and make it optional within the software, and effectively Quicken has created the same thing without the option to choose. I agree that the sensible thing to do is to make this option explicit for users, since Quicken is now choosing to use this model (which is a reasonable strategy). 

Unknown

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

How's it feel to be a guinea pig?  Without even being notified?

...since Quicken is now choosing to use this model (which is a reasonable strategy). 

I think it's unconscionable that Quicken would make it's own users beta testers without their knowledge.

I find that to be a horrible practice.

Now, I've beta tested Quicken in the past.  I don't anymore because I find the entire beta testing process extremely convoluted and confusing now.  But to have users unsuspectingly be beta testers for an upgrade...well all I can say is "Wow". 

smayer97

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

@gmalis1 I think you misunderstood my meaning by taking my words out of context...the strategy to use a small group in the wild is sound. BUT as I indicated, NOT without users knowledge and intentional participation. So I am supportive of the principle of the strategy, not the current execution.

Unknown

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

Beta testing is beta testing.  If users want to become beta testers, they know how to do so.

Unwittingly is NOT the way to test software.  Quicken's method of "let's roll out this update to some users and see if anything gets mucked up" is just plain horrible.

I don't like it with or without the users knowledge.  That's what the beta test site is for.

smayer97

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

@RickO, the problem is users often do not realise they are dealing with a partial roll-out...when an update is presented, as far as they know, the update is production ready, not still going through some additional, albeit last minute testing.

The proper way, as Matt pointed out, is to make this clearly visible with an opt-in approach. That is how many small- to mid-size software companies do it (typically because resources are limited), where there is an opt-in option to receive notification when a new beta is ready.

In the case of Quicken, they could identify these "betas" as the last version before they go to full release, in other words, have a first round internal beta, as is currently the case, then have a final round beta to a larger mass.

This enables users to choose to participate in a later stage beta where the major kinks are worked out and all that is hopefully left are smaller or less obvious kinks.

So @gmalis1, the opt-in beta preference still becomes your control to participate or not (and it should be off by default). This way users are not unwitting and unsolicited testers. So it can meet the satisfaction of all users. 

zwzlife

Where is new Loan feature? Our mortgage has been paid off, but we do have a Line of Credit.

mistertheplague

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

users often do not realise they are dealing with a partial roll-out

Windows users do.

smayer97

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

How does it work on the Windows side for users to be aware?

Unknown

Previously, when I launched Quicken it would re-open the previously opened file. Now it doesn't and when I select a file to open it asks not only for the file password but also the Quicken.com password. 

Concordman

John Pane said:

Previously, when I launched Quicken it would re-open the previously opened file. Now it doesn't and when I select a file to open it asks not only for the file password but also the Quicken.com password. 

Just downloaded 4.5.3, kept my fingers crossed , file being used in 4.4.3 opened with apparently no issues , at least none I could imediatley pin point. Ran an account status update on all accounts, so far so good. As far as what John is reporting might you have several backup files to try? Its  mere speculation but perhaps something got corrupted during the upgrade.  

Unknown

John Pane said:

Previously, when I launched Quicken it would re-open the previously opened file. Now it doesn't and when I select a file to open it asks not only for the file password but also the Quicken.com password. 

Moreover, it zeroed out my file with over 20 years of data!

Luckily I was able to restore the data and the older version of Quicken and restore functionality with only a small loss of data.

But, something is seriously wrong with this version and I would warn users not to install it.

Unknown

John Pane said:

Previously, when I launched Quicken it would re-open the previously opened file. Now it doesn't and when I select a file to open it asks not only for the file password but also the Quicken.com password. 

Notably, the data file is stored on an AFP server. This has worked fine for many years and I hope that capability has not been removed.

Quicken Marcus

Matt said:

As a consultant who helps clients on macOS, the way you have handled the 4.5 rollout has been frustrating. I have clients who have several machines within a single office, some of whom have received the update, some of whom have not. These are really beta releases. 4.5.1 and 4.5.2 are really bug fixes for a 4.5 beta, not actual updates. You might want to consider giving people an option in Preferences to get beta updates, rather than releasing beta software to a small and unsuspecting number of clients. 

Guys, these are NOT betas.  We have an extensive beta program as many of you know since you're in our beta program.  We truly believed this version was ready.  Our first beta of the loan feature was 3 months ago.  We've been testing it for a long time.  We typically roll out to a small group 1 day and then to everyone the next day because we don't see any issues so most don't even notice.  However, if we do find an issue I'm not going to roll it out to everyone and impact 100% of customers.  I'm sorry for the inconvenience but this is the right thing to do.