Quicken for Mac 2017 v4.6.0, 4.6.1, 4.6.2, 4.6.3 & 4.6.4 Released

Eagle22

Maria said:

Hi Marcus,

Using Quicken for Mac 2017 version 4.6.2. USAA accounts using Quicken Connect will not update. I tried disconnecting one of the accounts, and of course now I can't reconnect. I get a server communication error...

 "Sync Error Warning

Quicken encountered an error while communicating with our servers.

Try again later. If the error persists, contact Quicken Support. Error Code (null)"

Any ideas?

As other have suggested try turning mobile off and then changing to direct connect. I assume you know for USSA the login from quicken has different credentials than when you long in with a web browser. 

https://content.usaa.com/mcontent/static_assets/Media/Quicken_MAC_Document_and_Procedures.pdf?cachei...

GetRealBro

David A said:

Not to be another "me too" post, but, my Quicken for Mac 2017 updated to 4.6.2 on Friday 9-15 and ever since then, 2 accounts (AppleVisa & Vantage West CU) no longer update through Quicken connect. My 1 other account (BECU) is direct connect and is updating without issue. I was able to re-download/setup the problem accounts and link them to the originals but they still don't update when using the update button, and last update shown was 9-15, pre 4.6.2. I don't use, and it's not activated, Mobile Quicken. I now know I'm not alone as I see a lot of folks are having this same issue after this last quicken update. I'm posting this because I don't want you guys to get tunnel vision and simply think this is only a "big bank" problem. It seems to be tied to any account that updated via Quicken Connect. My question is when will there be a fix for this? Support and communication is abysmal and if one doesn't know to check this forum, they're in the dark and on their own. How about putting out an email blast letting everyone know there is a problem and they're not crazy. Would save countless hours of users fiddling with the files and potentially causing more issues. That would be more useful instead of the endless sales blasts from you guys asking me to upgrade to other Quicken products.

Based on my experience — You are correct.

Q2017 Mac v 4.6.2 reports the Last Update in the Account Status window as the last time a (Quicken Connect) account was CHANGED. This makes it look like Q v4.6.2 did not connect to the FI for the (Quicken Connect) accounts that have no recent activity. This interpretation is made worse since accounts using Direct Connect still show the Last Update as the last time Q connected to the Fi regardless of new activity.

And worse yet, the Account Status window pops up as soon as the Direct Connect accounts have been checked, Meanwhile Q2017 is checking the Quicken Connect accounts in the background (blue spinning update icon).

Unknown

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Patti

David A said:

Not to be another "me too" post, but, my Quicken for Mac 2017 updated to 4.6.2 on Friday 9-15 and ever since then, 2 accounts (AppleVisa & Vantage West CU) no longer update through Quicken connect. My 1 other account (BECU) is direct connect and is updating without issue. I was able to re-download/setup the problem accounts and link them to the originals but they still don't update when using the update button, and last update shown was 9-15, pre 4.6.2. I don't use, and it's not activated, Mobile Quicken. I now know I'm not alone as I see a lot of folks are having this same issue after this last quicken update. I'm posting this because I don't want you guys to get tunnel vision and simply think this is only a "big bank" problem. It seems to be tied to any account that updated via Quicken Connect. My question is when will there be a fix for this? Support and communication is abysmal and if one doesn't know to check this forum, they're in the dark and on their own. How about putting out an email blast letting everyone know there is a problem and they're not crazy. Would save countless hours of users fiddling with the files and potentially causing more issues. That would be more useful instead of the endless sales blasts from you guys asking me to upgrade to other Quicken products.

Thank you for explaining this! It helps a lot!

Randy_m

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Started happening to me yesterday. Pretty close to giving up on Quicken Mac 2017

JSH56

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

I'm already planning my switch back to Banktivity.... 

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

I have faith that they're working frantically to fix it.  I only have 2 accounts that I look at daily, and so far, downloading from those institutions directly still works...  

Randy_m

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Anyone know how to go back to 4.5.8 (trash was emptied since the update)? Now, when the new version crashes and I have to force quit, all my banking accounts are removed from the data file when I next run the program.

I want to be able to export the data for when I switch to Banktivity. Thanks

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

I found a workaround (thanks to a comment on a different thread/topic)...  This problem is being caused by the mobile update...  Go to Quicken > Preferences > Mobile & Alerts and turn that OFF.  Then accounts will update successfully with one step update.

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Regarding 4.5.8, if you need to recapture your data, fine.  As far as using it, I still have it (have not been updated) and it no longer accepts my Intuit ID even tho' the Intuit ID is the only option with the version.

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

MT--tried to turn off mobile but it is requiring a password sign in that also is not being accepted--spilled coffee!

Unknown

Maria said:

Hi Marcus,

Using Quicken for Mac 2017 version 4.6.2. USAA accounts using Quicken Connect will not update. I tried disconnecting one of the accounts, and of course now I can't reconnect. I get a server communication error...

 "Sync Error Warning

Quicken encountered an error while communicating with our servers.

Try again later. If the error persists, contact Quicken Support. Error Code (null)"

Any ideas?

I do know that. Thank you. I was frustrated with it all last night, so set it aside. Came back to it this morning... and all of a sudden it worked just fine! Go figure! Anyway, thank you again for your suggestions!

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Yes, I did update to a Quicken ID on beta 6.2.  If you are correct, I certainly wish I hadn't done that. My direct connects are working in 4.5.8.  It is my QC's that are not. Haven't been offered the update as of yesterday.  Haven't checked this morning.  Like you, I would prefer to delay update, but have no choice, since 4.5.8 is not functional.

JSH56

RickO said:

Is 4.6.2 now fully released? I was offered it yesterday and again this morning, so I'm guessing that 4.6.2 is now fully released into the wild (staged release phase over)?

Personally, I'm going to hold off for a while longer. Normally I update on a backup machine and try it out there first while continuing to run the earlier version on my primary machine.  But since this update kills the Intuit ID, I don't consider that a safe option.

Same here... I plan to wait until the last hour of the last day (9/30) before I update. Meanwhile, I have Banktivity 6.x waiting in the wings, and will make a export copy (.qmtf) of my Quicken file just prior to updating. If all goes well, then fine; but if not (and I am not going to spend a lot of time trying to get it to work), I'm going back to my tried and true Banktivity.

Unknown

Marcus,
Quicken Mobile sync is still not working properly.  After updating to 4.6.2 when prompted and setting up the new Quicken Cloud ID my accounts are not syncing properly between my desktop and mobile app. Each account on mobile is off by varying amounts although showing recent entries correctly.  I do not use Direct downloads from my various bank accounts so can't speak to that. I've tried deleting the Mobile app and reinstalling, resetting the Cloud data and still not syncing correctly.

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

iMac successfully up-dated to 4.6.2 and appears to be downloading and working correctly. MBP still has 4.5.8, no update offered and not working.

RCinNJ

RickO said:

Is 4.6.2 now fully released? I was offered it yesterday and again this morning, so I'm guessing that 4.6.2 is now fully released into the wild (staged release phase over)?

Personally, I'm going to hold off for a while longer. Normally I update on a backup machine and try it out there first while continuing to run the earlier version on my primary machine.  But since this update kills the Intuit ID, I don't consider that a safe option.

I was offered 4.6.2 yesterday. I too will wait. From all the problems it seems there should be a 4.6.3, at least, before the end of the month deadline. Amazing how many people have shown up on this tread who I have not seen on the forums before. I suspect users who have been sticking with the features of QM 2017 that have been working have not had a reason to check the forum for problems/solutions, leaving them to act as unsuspecting guinea pigs once this "Urgent" update was released. From past experience with QM and an understanding of why this update is "Urgent" I never would have taken the first offer of an upgrade.

What upsets me is the development team has had the excuse for a year that they couldn't devote a lot of resources (programers) to bug fixes and improvements while they were working to make sure this switch from Intuit would work smoothly. These problems don't give me much confidence.

Gasport

RickO said:

Is 4.6.2 now fully released? I was offered it yesterday and again this morning, so I'm guessing that 4.6.2 is now fully released into the wild (staged release phase over)?

Personally, I'm going to hold off for a while longer. Normally I update on a backup machine and try it out there first while continuing to run the earlier version on my primary machine.  But since this update kills the Intuit ID, I don't consider that a safe option.

After a horendous update process, all seems to be working for me now.  I do not use auto update as my main bank does not support it so I just download a qfx file and import.  Imported several accounts this moring and it worked fine.  I updated the Quicken app for my iPhone and the syncing is working perfectly.  If the rumored pricing model for Quicken changes to a subscription based model, http://bit.ly/2yc3TaE I too may take a go with Banktivity 6.  I am currently using it in parallel with Quicken 2017.  The only drawback for me is the export from Quicken does not included the Investment data.  That and a few other quirks ( no provision for setting a scheduled transaction based on the day of the week ) give me pause, but we will see what happens come this fall when they release Quicken 2018.

Rs6er

Rs6er said:

I updated my QM2017 to 4.6.2 as it requested when I logged on. Now, after closing Quicken, I can't find either of the data files I had before which were in Application Support/Quicken2017/ Documents. I searched my hard drive for the files but can't find them. Where are they?

Yesterday, I opened one of the data files. Then I closed it and updated the second file. That's when I did the 4.6.2 update and changed the Quicken account info. I then tried to go back to the first file and couldn't find it. I did a finder search for the first file and it didn't show up. When I did a finder search for the second file, it showed up on an external drive. I believe this was an older version of that file. Previously, both files had been in the correct location in the user library.

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

Yes, Iguts2.  I had the same experience trying to use 4.5.8 after migrating my ID on a version of 6.2.  Once I was offered to 6.2 update for my 5.8, the Quicken ID I had already set up worked fine, and my updated 4.5.8 is now a working 6.2 file.

Unknown

MT said:

Since updating to the most current release, every time I try to use one-step update, none of my accounts get updated and Quicken crashes.  Happens every time, including after today's update (9/19).

sue--just got my offer to up-grade my MBP---same result as you, it worked and downloaded just fine. Keeping my fingers crossed.

smayer97

smayer97 (QM2007, CDN user since '92) said:

@Quicken Marcus, please take a look at this post:
4.6.2 Update is now deleting accounts when updating all accounts

For a possible solution to this problem, see a reply by Quicken Jeff here:
https://getsatisfaction.com/quickencommunity/topics/4-6-2-update-is-now-deleting-accounts-when-updat...


(If you find this reply helpful, please be sure to click "Like", so others will know, thanks.)

Phil Pifer

I updated today to v 4.6.2.  The installation and creation of the new Quicken ID seemed to go fine.  The only issue I'm having is that ALL of my Wells Fargo bank accounts (checking, savings, credit cards, brokerage, mortgage, etc) will not download.  They are Direct Connect, and worked fine yesterday using v 5.8.  Other institutions' Direct Connect seems to be okay.  I am NOT a Quicken mobile user.   The consistent error is:  
      Download Error (-28) java.net.ssi.SSLHandshakeException.530]
       handshake_failure [ccwebbrowser.530]

Unknown

I'm seeing two issues with 4.6.2..
First, with Wells Fargo, all of a sudden, check numbers no longer flow into my checking acount data. The amount and date is accurate, but instead of a check number, it simply says "check".

Second, I downloaded and attempted to import a QFX file from my credit card account (Barclaycard) which has worked fine historically.  All of a sudden, it tells me it's loading X number of transactions, but then they never load.

Anyone else experiencing these issues?

Phil Pifer

Phil Pifer said:

I updated today to v 4.6.2.  The installation and creation of the new Quicken ID seemed to go fine.  The only issue I'm having is that ALL of my Wells Fargo bank accounts (checking, savings, credit cards, brokerage, mortgage, etc) will not download.  They are Direct Connect, and worked fine yesterday using v 5.8.  Other institutions' Direct Connect seems to be okay.  I am NOT a Quicken mobile user.   The consistent error is:  
      Download Error (-28) java.net.ssi.SSLHandshakeException.530]
       handshake_failure [ccwebbrowser.530]

Here's the solution...there are certain financial institutions where, if you have Direct Connect accounts, when you upgrade to 4.6, these will no longer work.  Errors 28, 29, and 30 are common.  It has to do with unique security protocols of these institutions.  To fix it, you should "Deactivate" the online connection for every affected account (under the account's settings Troubleshoot tab), and then reconnect them being sure to click Direct Connect under Options.

M C Crockett

JG0158 said:

I have changed the connection type from "quicken connect" to "direct connect" and that got Chase, American Express and Citi Cards. Bank of America could not be done because it doesn't give me the option to change to "direct connect"

RickO:  I'm not sure if it is the eyes or the memory that's going.

I've used the reset link below the Cloud Account Nickname under Connected Services in the past to clear out incomplete, duplicate transactions from the Quicken Cloud server(s).

Concordman

RickO said:

Does 4.6 require Direct Connect accounts to be deactivated and reactivated? I ask because there's an ongoing issue with Citizens Bank new accounts not being able to be set up in 4.5.8. Pre-existing account setups continue to work fine. If deactivation is required, then it is likely that existing Citizens Bank Direct Connect account will not be able to be re-connected. This will break direct connect and bill pay for a fairly large number of users, I suspect.

Went thru the update to 4.6.2 last evening, attempted to update all my accounts using direct connect, several did not update any changes, in particular observed an issue with share qty's being off in one of my investment accounts. Went thru the deactivate/reactivate , solved one investment issue where the account would not update a new stock buy. Could not figure out how to get the share quantities right in the one investment account, . Restored prevoius backed up file which corrected the share quantity, then did an update to that particular account & observed the share qty was no longer correct. After spending  several hrs on the phone with the Quicken folks I decided at least for now to reinstate 4.5.8 and get back to good data. 

Not sure where I go from here as September 30 is quickly approaching

Unknown

a few days ago I opened Quicken, I got the notice that I needed to upgrade and create a Quicken ID, blah blah blah. I did not have the time then to do all that, so I ignored it. Today I opened the program, expecting to get the prompt again, but... nothing. I clicked "check for updates" in the menu, and it says I'm up to date and 4.5.8 is the newest version available. So...... how do I update everything and get a new Quicken ID? I've tried calling support but was on hold forever and never got through to anyone. I tried chat as well, an hour wait and still not connected to anyone. Very frustrated at this point.

Rs6er

Rs6er said:

I updated my QM2017 to 4.6.2 as it requested when I logged on. Now, after closing Quicken, I can't find either of the data files I had before which were in Application Support/Quicken2017/ Documents. I searched my hard drive for the files but can't find them. Where are they?

Thank you for all the previous responses.
I figured out what happened.

When I updated QM2017 to 4.6.2, a window belonging to Appcleaner, a 3rd party application that gets rid of logs., preferences, etc. when deleting apps,  caused me to put the data files in the trash along with a folder called <com.quicken.Quicken.2017>, which contained: 
Cache.db
Cache.db.shm
Cache.db.wal

and folders:
fsCachedData
net.hockeyapp.sdk.mac
net.mixpixel.sdk.mac
Sparkle

Fortunately the Quicken 2017 version 4.5.8 was still there too.

I put the data files back where they belong, and replaced the 4.6.2 build with the 4.5.8 version.

Do I need to worry about all the above files and folders before opening Quicken again?

One final thing: Why could't the finder locate the Quicken data files in the trash?

Bob@63

What most troubles me about the 4.6.x update is that this community thread, launched by employee Quicken Marcus two weeks ago, ostensibly to hold the hands of customers and gather and help resolve issue reports during this update and migration, has gone dark. Marcus last posted Friday (9/15). Perhaps he's on vacation or ill. Perhaps some other benign reason explains the radio silence. 

However this turns out, I'd be reassured to have some Quicken employee, ideally an executive, post some acknowledgement and explain what, if anything, is being done to address the concerns raised since v. 4.6.x began to roll out. 

As it is now, many well-meaning members of the Quicken user community are doing their best to be helpful, but let's face it: we're the blind leading the blind, at this point. 

Is anyone home at Quicken?