TD Bank reauthorization failing (QWIN)
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I just spoke to TD bank, small business support. The told me that as of yesterday afternoon the Quickbooks part of this issue was resolved. They expect the Quicken part to be resolved in the next day or 2.
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Just FYI RDA:
My Direct Connection using your work around is still working today, downloading most recent transactions and updating online balance
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I am also having this problem with TD Bank. And had issues with Valley Bank last month. That is still not fixed. It appears that soemthing has changed either on the banking side or quicken side or both. I was told to contact Valley directly as Quicken would not reach out to them. Thye are still 'working" on the issue. This is crazy. Quicken used to be so great, now I am not so sure.
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I was told this to do this to fix an issue with Valley Bank. Caused me huge issues with categorization. And my Valley Bank issue is still not fixed.
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I don't know if this is progress, but I just disconnected and tried to re-connect/reauthorize my TD accounts on Quicken and this time, at least, it can see and identify the accounts in my Quicken file and allow me to link them. In previous attempts, I was only given the option to 'add' the account even though the account already existed…….However, it didn't download any new transactions when I tried to update…..
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Hello All,
Please be aware that this issue lies on TD Bank's servers, which Quicken does not have access too. Also, please take note that this issue has now been extended to affecting Direct Connect as well. Due to that, we do not recommend attempting to switch to Direct Connect as that will not help this issue. However, not every user will experience this issue, hence why there may be some users who utilize Direct Connect who are not experiencing any issues. For any further updates or information, please follow this link to bookmark the alert.
I hope this clears things up!
-Quicken Jasmine
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Hi All, We’ve received word from our service provider that the connection to TD Bank is being re-enabled. Please check out the new update on our alert for the latest details. Thank you!
Quicken Janean
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I saw that alert yesterday but while Quicken connects to TD I'm not getting any new data downloads. Tried as recently as 7:30 est today and still no data. Anyone else experience this?
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I’ve used quicken and quickbooks for many many years. [Removed - inaccurate]
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I am back up and running this morning. One thing to share though, I had 2 accounts connecting to TD Web connect and 2 connecting to TD on line banking. The 2 connected to TD on line banking did not work. I deactivated those accounts and re connected to TD Web Connect and now all 4 accounts seem to be working. Good luck!
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still not downloading or updating the online balance for my TD account. I have not changed a thing since this issue started, assuming that once Quicken and TD fixed the problem things would resume working normally. Waiting to see if Intuit says to do anything to get it working now that a fix was supposedly made.
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I too changed my connection from td online banking to web connect and all is well now
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Same experience as Dave NH. Initially connected via direct connect but didn't download transactions. Switched to Web Connect and now it appears to be working. Fingers crossed that it continues to function properly.
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Well others may have better luck but this is still not working properly. I was able to reconnect to TD Bank the other day, as I reported here. But no transactions were downloading and the balance being reported is way, way off. I just not tried again and no difference is seen. I tried to Reset in Edit Account Details | Online Services | Reset Account and I get an Account Reset Failed dialog box. I will not try to Deactivate at this time. When I run an Update, TD Bank comes back showing as Complete yet the balance shows as a negative amount, completely incorrect. Hope others have better results.
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allenk, I went into the TD website and had to approve the request. Even then, it wanted to add a new account in quicken when I went to reauthorize. I had to create a copy of my data file, and re-link to td because otherwise it would have created a whole new account in quicken.
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Still not getting any transactions on my windows quicken from TDbank after they said issue was resolved. Also still not seeing error codes in the one step update summary. (Haven't seen any for months, quicken told me they were disabled. )
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Was able to relink all my accounts today with TD using Quicken for Mac using the Quicken Connect Aggregating service. All transactions downloaded successfully - no duplicates.😀
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Wow! It's fixed? Already? Nice! :/
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Nope. Still not resolved. Tried to update and it failed. Tried to reset the account and got message . . .
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Fixed for me. Thanks.
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Went into account list and switched my connection from from Direct Connect to Express Web Connect and it FINALLY allowed me to reauthorize and reset the account. Took a few minutes, but it now seems to be working and has downloaded transactions from the past 2 weeks!!! Argh.
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For some unknown reason, I had been on Web Connect for quite some time. I seem to recall that Direct Connect would not work for me in the past. But the other day I was able to connect via Direct Connect but no transactions would download and the balance shown was completely wrong. Anyway, I tried what achin suggested and it would not allow me to switch to Web Connect. I got back to Direct Connect again but of course no transactions and incorrect balance. Very, extremely, and in all other ways, hugely frustrating!
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16:30 on 8/23 still not working. tried to reconnect and got the error message and now the account is not connected at all. Instead of all this guessing maybe TD and quicken could post the right instructions to get us back on.
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It's still not working for me, but now it doesn't error out, so it looks like it is working.
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Hello All,
For those still experiencing this issue, which connection type are you using (Direct Connect or Express Web Connect+)? Have you tried switching which connection type you're using? If so, what happened when you switched?
Thank you!
Quicken Kristina
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Quicken Kristaina and exactly how is that accomplished, switching from Direct to Express. When I go to account details-online services-reset account, I get a message that Quicken could not reset the account and if the problem persists contact Quicken support. Detail please on how to get my TD account not only connect to Quicken but also actually update data! This is more than frustrating.
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