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    • One-Step Update crashes Quicken and launches Bugsplat

    1…78101213

    Answers

    • Quicken Windows Subscription Member ✭✭
      Mine too. I can OSU all my accounts one at a time except Discover. When I attempt to OSU all my accounts at once or my Discover account individually Quicken closes and I get the Bugsplat window.
    • Quicken Windows Subscription Member ✭✭✭✭
      Answer ✓
      Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen. Same with you?
    • Quicken Windows Subscription Member ✭✭
      I can confirm the same problem and have checked with an investment group that I am a part of where multiple others are having the same.
    • Quicken Windows Subscription Member ✭✭
      Would be nice if a Quicken employee would let us know that this is being worked on...
    • Quicken Windows Subscription Member ✭✭✭
      I have the same problem this morning. I tried updating one account at a time, and Q crashed with Schwab and Discover.
    • Member ✭✭✭✭
      Answer ✓
      Yes. Every time I request an update Quicken crashes during the process and I get Bugsplat screen.
    • Quicken Windows Subscription Member ✭✭
      Answer ✓
      Yes, same problem as yours.
    • Quicken Windows Subscription Member ✭✭✭✭
      Same problem here. I run the update and Quicken crashes during the update process and I get the Bugsplat screen. It just started happening today. I have reinstalled Quicken with same issue.
    • Quicken Windows Subscription Member ✭✭✭
      Q Update crashes for me on several different accounts: Schwab and a Discover credit card account.
    • Quicken Windows Subscription Member ✭✭
      Talked to tech support. They wanted to download software onto my machine and I felt uncomfortable giving them so much control over my machine. The tech support guy hung up on me when I indicated that I was not so comfortable having them do this. I hope that Quicken can figure this out. Lots of issues with online update right now. My bank, Flagstar bank, cannot be updated using one step update. I might as well be working with an expired version of Quicken then paying an annual license fee.
    • Quicken Windows Subscription Member ✭✭✭✭
      Same here.
    • Member ✭✭
      Same Bugsplat when updating Fidelity accounts.
    • Quicken Windows Subscription Member ✭✭
      This is why I don't like this subscription model. Previously I always used stable versions, and only upgraded when I had to.
    • Quicken Windows Subscription Member ✭✭
      I tried an individual update and had the same crash result. Reported to BUGSPLAT. Don't know how much attention it will get, and how soon resolved.
    • Member ✭✭✭✭
      You are correct not to download. This is a Quicken problem as there are not many threads about this... Wait until later. My friend has Quicken. He has the same problem... the odds of both of us having this problem with Schwab accounts and being caused by us is about zero.
    • Quicken Windows Subscription Member ✭✭✭✭
      Answer ✓
      I have the same problem when updating Charles Schwab account
    • Quicken Windows Subscription Member ✭✭
      Answer ✓
      Yes. Every time I request an OSU, Quicken crashes during the process and I get Bugsplat screen. If I update my accounts by selecting them individually, they all update except my Discover account. . On that one I get crashed Bugsplatted.
    • Quicken Windows Subscription Member ✭✭✭
      Answer ✓
      > @jtcrawf55 said:
      > Ditto on that. If you update some accounts individually it works. But OSU for all accounts produces BUGSPLAT no matter what. What's up QUICKEN people?

      I have the same experience, except certain accounts cause the Bugsplat crash. For me, it's the Discover credit card account and a Schwab 401k account
    • Quicken Windows Subscription Member ✭✭
      Answer ✓
      Same issues as the rest of you - Glad I came here as I thought it was me :-)
    • Member ✭✭
      UBS, E-trade, USAA ,Amex all update for me when done individually
      ... Fidelity causes the crash
    • Quicken Windows Other Member ✭✭
      Answer ✓
      getting the bugsplat screen when trying to update accounts. then tried to add accounts, getting the same thing.
    • Quicken Windows 2017 Member ✭✭
      Answer ✓
      I'm not sure but it seems like Fidelity. I can update banks individually ok excepty for them
    • Quicken Windows Subscription SuperUser ✭✭✭✭✭
      If you wish to be kept updated about this, bookmark the Alert by clicking on the start to the right of the Alert title.

      Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

    • Quicken Windows Subscription Member ✭✭✭
      For me, it seems to crash on any account using the Direct Connect connection method. Express Web Connect accounts update fine if you do them one at a time.
    • Member ✭✭
      Answer ✓
      Yes, OSU just spins on one computer. Bugsplat error on a different computer with different accounts
    • Member ✭✭
      Same issue here. Quicken crashes every time I attempt to update Fidelity accounts. All other account updates continue to work with no problems.
    • Quicken Windows Subscription Member ✭✭✭
      Answer ✓
      It's something other than "just" Fidelity, as I'm experiencing the crash and do not have a Fidelity account linked.
    • Quicken Windows Subscription SuperUser ✭✭✭✭✭
      If you wish to be kept updated about this, bookmark the Alert by clicking on the start to the right of the Alert title.
      There is also another thread on this subject you might want to also follow by bookmarking it:  https://community.quicken.com/discussion/7883120/one-step-update-crashes-quicken-and-launches-bugsplat/p2.

      Quicken Classic Premier (US) Subscription: R61.20 on Windows 11 Home

    • Member ✭✭
      Answer ✓
      Mine is hanging when updating investment quotes. I just got the bug
      splat too.
    This discussion has been closed.

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