Auto-Enter Reminders don't work anymore - changed to Manual/Upcoming - (edit X9)

The question is what was done to "Resolve the Issue" that has taken two weeks? As the person that started this inquiry it would be nice to know what was the resolution. I have lost all faith in Quicken and based on my new banks application, I am thinking on doing away with Quicken after this subscription expires. When you get on the phone with support it takes way too long for them to figure out any issue if they know what they are doing. After the last person telling me that my different concern would fix itself, which it didn't and I found a resolution in the Community, I have no faith in calling Support.

> @Quicken Kristina said:
> Hello All,
>
> If you are still experiencing this issue after it has been marked as resolved, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
>
> I apologize that I could not be of more assistance!

The issue is not resolved and I am not the only one who has already posted to this effect. Please revisit the “fix” used presumably to address this issue as it clearly does not work.

[Merged Post]

this is linked to setting up Cloud/Mobile sync. When that is turned off, the auto reminder remains. But turn on mobile/web sync and the auto entry is gone and only manual entry can be done.

There was an alert about this, but Quicken marked at as resolved. It is not resolved and is still a bug in the application.

https://community.quicken.com/discussion/comment/20364781#Comment_20364781

I use the Windows client almost exclusively, but also had online sync on. Every time I ran One Step Update most of my Automatically Enter bills switch to Remind Me. Not acceptable for me long term, automatically entering future transactions is a big part of how I use Quicken.

I found that following the below steps stops my bill entry settings from switching from Automatic to Remind when I run One Step Update.

Go to Mobile & Web → Add or Remove Accounts to sync → Make sure 'Show separate accounts' is selected near the bottom left → Click the 'Select None' option near the bottom left → Click 'Done'

Another day, same issue. I didn't realize there was this much of a problem until I went to do my monthly reconciliation. I thought it was odd that my transactions were showing overdue on my phone, but I figured it was because I hadn't logged into the laptop version for a few weeks. After having gone through and resetting all of my current and future transactions to Auto Enter and then having them all revert back, I started searching to see if this was only happening to me. Obviously it is not just me.

So here it is, Saturday morning, and the best information I can get from Quicken is "call if you are experiencing an issue that has been marked 'resolved'". And when is Phone Support available???? M-F 5a-5p SIGH!!!

@Quicken_Kristina: I was away for a couple of weeks and just getting back to this issue now as it persists. To answer your questions:

When did this issue first start? As I stated in my original post, it started sometime in the last few weeks prior to May 21. I was as specific as I could be.

Was there anything that happened just before the issue started, such as a power surge, power outage, update, unexpected program or computer shutdown, etc? NOT THAT I RECALL

Do you keep your Quicken file on your C drive or is it on a shared network drive? C DRIVE

Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? NO

> @jkdhoo said:
> I use the Windows client almost exclusively, but also had online sync on. Every time I ran One Step Update most of my Automatically Enter bills switch to Remind Me. Not acceptable for me long term, automatically entering future transactions is a big part of how I use Quicken.
>
> I found that following the below steps stops my bill entry settings from switching from Automatic to Remind when I run One Step Update.
>
> Go to Mobile & Web → Add or Remove Accounts to sync → Make sure 'Show separate accounts' is selected near the bottom left → Click the 'Select None' option near the bottom left → Click 'Done'

I need to correct an earlier post. I said, “This issue is not limited to 'Syncing to Mobile'” based on unchecking 'Sync to Quicken Cloud' in One Step Update.

However, based on your comment, @jkdhoo, I went to Mobile & Web → Go To Mobile & Web, and turned Sync off. (I could not locate 'Show separate accounts'.) This resolved the issue, but means that I can't use the mobile app or web.

TL;DR: Turning Sync off from 'Quicken Mobile & Web' within the desktop resolves the issue, but is unacceptable for people who use the mobile app.

I cannot be clearer that the issue "Bill Reminder "Auto Enter" gone after Syncing to Mobile" does not apply to my situation. I have never synced my Quicken to mobile. Not ever. So there is something else going on here that Quicken's developers do not acknowledge. [Edited-Readability]

This issue is NOT resolved. It is still happening!!!

The issue of "AUTO" enter in bill reminders changing to "UPCOMING" is still not resolved.
This still happens every time I sync with the cloud for Quicken Mobile.

[Merged Post]

I am encountering the same problem as well. Reported to Quicken today.

Ok. Thank you for your prompt reply.

The number of days has nothing to do with it. I’m using 0 days with the same problem occurring. It’s a bug! Quicken needs to fix this. It is not a user error!