TD Bank reauthorization failing (QWIN)
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Could you please provide an update on the progress of fixing this error? I attempted the export-import option, but it didn't capture all the transactions. I'm concerned that when the issue is finally resolved, I might end up with duplicate downloads. We've been waiting for over a week, and not receiving any updates worsens the situation. Many of us rely on projecting our cash flow to avoid overdrawing our accounts, so this is a critical matter.
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@Andy222 Have you tried expert/import one TD account at a time? That worked for me. And when importing the selection box shows you how many transactions are in the file.
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@Quicken Anja Any updates? Everybody here is anxious and many highly inconvenienced by this.
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Hello @Fernando N,
Please refer to this Community Alert for any and all available updates and information. We do not have any further information available beyond what has already been posted and/or will be posted going forward.
We apologize for any inconvenience! Thank you.
-Quicken Anja
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@Quicken Anja - We need an update on this fix ASAP. The delay is crushing my business. Please provide updates every day (and throughout the day) until this is fixed!
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Another FWIW comment that I can add: I am extremely frustrated with this, but I need to note that I tried an alternative product today, and set up a trial for bank connectivity, and it also failed to connect to TD Bank. The problem seems to have something to do with the way TD is handling MFA.
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seriously quicken - get this fixed!
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[Removed - Speculation/Rant]
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I also have been experiencing the same frustrating issue with circular requests to "authorize TD accounts" which TD says are authorized but Quicken then times out and the link between TD Bank and Quicken fails. I have called TD Bank customer service and am told that all is well on their end. If this continues much longer, I will likely re-think my continued use of Quicken. I have relied on this connection for years and have never seen an important issue such as this go on for so long…especially with little to no updates from Quicken!
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Quicken Is The Best.
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After opening a new checking account with PNC, and not being able to verify the account with TD, I'm thinking the issue is more of a TD problem. But….That said….Quicken should be pushing TD to fix this. I'll drop TD in a heartbeat.
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Again — I tried a different financial management tool today with Online bank connections, and it also failed connecting to TD Bank at exactly the same point that Quicken fails. That leads me to believe that the problem is with TD, not Quicken, and it has to do with the logic required to handle MFA.
My thought process is starting to evolve to this: regardless if the issue is with TD or Quicken, if a simple technical issue like this cannot be easily solved, and nobody knows what the problem is, I would be more concerned with the security of the protocols and passing over my bank credentials using 3rd party software. We are consistently told that it is very secure. "Oh really?" If this is broken and too complicated to fix, how can we trust that the underlying security protocols are bullet-proof?
I think I might abandon the online connections, and just start downloading manually from TD myself. I don't know if I can trust 3rd parties with my bank credentials.
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Received the following from TD BANK:
I appreciate you taking the time to reach us today about Quicken.
I hear your concerns and I am happy to review.
We have been made aware of maintenance occurring with Quicken/Quickbooks software.
If it is helpful, you may export recent account activity in Quicken compatible file formats by selecting the Export button on your account history page. This should allow you to manually import your account activity.
At this time, we are not aware of an ETA on when this maintenance will be completed; however, you may wish to reattempt to link.
I hope that this information has been helpful.
If there's anything else we can do for you, send us a secure message or call us at 1-800-493-7562, Mon-Fri: 7am-9pm, Sat-Sun: 8am-8pm. To connect directly with a TD Bank Small Business Banking Specialist, press 0.
For your convenience, it's never been easier to find answers to common questions about your account and TD services at our Help Center online at https://www.td.com/us/en/personal-banking/help-center/ .
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Yes I agree.
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How do we request a refund for this defective product? I am paying for automated downloading of transactions. Users need refunds since it is not working.
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I spoke with both TED bank and Quicken, this is a result of the big Microsoft failure that affected servers all over and is acutally NOT either Quicken or TD Banl but the aggregating 3rd party server having the problems. The solution mentioned above about exporting to QFX works for me and takes less than 5 minutes
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I'll say it again — having these issues with a 3rd party in between Quicken and our banks does not instill a lot of confidence when it comes to security.
If this problem cannot be easily resolved and functionality is broken for weeks, I'm not sure I want to put much faith into statements that assert that our credentials and banking security are guaranteed. Even if this starts to work again, I think I may re-evaluate my trust in the bank connections, and will just manually export the QFX files myself.
I'm nearing retirement, and there is too much at stake in my bank accounts and investments to trust a third party that can't even handle a simple connection protocol.
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This problem has been going on since 8/6!! I am very disappointed that Quicken can not resolve this issue in 10 days!!!!!
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Can we please have an update on this repair? We haven't been able to update our accounts for ten days. Quicken should update their customers at least once a day. We are paying for a service that we are unable to use.
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I use Quickbooks for the businesses that I manage. No problems with the TD bank connections for those.
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I just got off the phone with TD Bank Tech Support. She told me that the issue began 9 August with a Quicken update. They have been working on it with Quicken, however at this time there is no ETA for a fix.
It's quite hard to believe that Quicken has not been able to fix this. Looking at various bulletin boards, the problem is apparently not just with TD Bank. The TD Bank tech rep said Quicken has an announcement on their site about this and to keep checking there to find out status of a fix. I haven't tried to find this on the Quicken site yet.
So much for technology!?&?!?
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I have also the same issues for 2 weeks and tried deacivating and then adding bank TD which was successful and then when update all accounts, I get all my accounts updated except TD.
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8/16 @9:24pm….TD Bank connection still not working.
Has there been any clarity around who is responsible and who is working on the problem?
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I resolved this issue as follows for my accounts. 2 cc accounts, 2 banking accounts.
The error was saying I had all accounts connected to TD Bank Credit Card.
In Settings, under downloads, I disconnected each account, then one at a time, I connected each account to TD Bank Online Banking and that Fixed it.
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I would also like to know if it is TD, then I am ready to leave them. It's so frustrating that Quicken won't even give updates.
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