TD Bank reauthorization failing (QWIN)
Answers
-
I resolved this issue as follows for my accounts. 2 cc accounts, 2 banking accounts, on Quicken Classic MAC
The error was saying I had all accounts connected to 'TD Bank Credit Card' and the reauthorization failed.
In Settings, under downloads, I disconnected each account, then one at a time, I connected each account to TD Bank Online Banking and that Fixed it.
0 -
jantiki….Which connection did you use? Direct Connect or Quicken Connect?
0 -
for some reason, I stopped getting notifications of new comments in this thread. I guess they are trying to slow down the fire that it’s causing. One thing this outage has taught me was to stop depending on Quicken. Haven’t been able to update like everyone else and it’s pretty frustrating. Have been using the software for 20 years along with QuickBooks.
0 -
this fix used direct connect.
When I originally got the error the only connection option was quicken connect, Direct connect was greyed out.
1 -
to clarify - when attempting to reauthenticate for all accounts that were included in the error, the only option was quicken connect, direct connect was greyed out. In the above fix I reconnected one account at a time and had the option for either connection, I chose direct connect.
2 -
I am having this issue too. I have not yet tried the fix that appears in this thread and will attempt to do that shortly.
However, to me the larger issue, the most important one that is causing long-term customers (myself included) to reevaluate whether they want to continue being customers, is the lack of transparency. Quicken is telling us that TD Bank is aware of the problem and is working on it. People are apparently being told by TD Bank that nobody on their end is working on it.
That's a big problem. We need to know if Quicken IT is talking to TD Bank IT and whether they are moving toward a solution. You guys have a better reach into that department than we do, and we need you to help us get information. IS SOMEBODY ACTUALLY WORKING THE ISSUE OR NOT? That would seem to be a simple question and it's incredibly irritating that nobody at Quicken will answer it.
I don't mean "TD Bank says they're working on it." That's not satisfying if TD Bank says they aren't working on it. I mean that somebody on the Quicken team actually gets a definitive answer from TD Bank.
I appreciate that there was a 13 August update to the front-page notice at www.quicken.com/support. I've been checking daily since then to see if there's a further update. Not a fix, just an update. Please, I beg of you, keep that message updated.
2 -
there are some issues they take years to fix.
1 -
If jantiki can fix this, why can't they? Has anyone else tried this fix? Any success?
2 -
has anyone else been able to fix this?
0 -
Almost 10 days and still no solution. [Removed - Rant]
1 -
As of 8/17/24 connectivity still not working. Both TD Bank and Quicken acknowledge the problem but give no etr. I haven't been able to connect to TD Bank since 8/8/24.
0 -
Can someone from Quicken please provide some helpful information other than repeating the same blanket statement that keeps getting posted. As you can see from comments, this is severely disrupting our ability to keep on top of our finances AND causing severe frustration and burning time that I'm sure we all don't have. Silence is not the right approach here.
3 -
The problem is not caused by TD Bank. Quickbooks works perfectly with TD Bank. THE PROBLEM IS WITH QUICKEN.
2 -
I have not been able to get direct connect to work for me. When I try to connect that way I get "Action Required: You can now restore or set up automated access to your accounts from TD Bank Online Banking. Find out how at www.tdbank.com/securityupgrade."
That is not a working URL I'm not sure what action is required. So I end up going through Quicken Connect where it at least gets me to a login page and a security screen I can use.
Also, the fix proposed in this thread about restoring from another backup doesn't work for me as I have been unable to find those prompts on my Quicken for Mac. There is no "Advanced" button on any screen associated with backups
0 -
I couldn't get jantiki's fix to work for me, but I just posted a detailed description of my fix and the post disappeared. Here's a shorter version:
- Attempt to download transactions. It fails.
- Attempt to reauthorize with "Direct Connect". It fails.
- Go over to your browser, login to TD Bank, and find your way to Account Options→Account Services→Manage Linked Apps→Financial Tool Access.
- You'll see Quicken. Hit the trash can to unlink it.
- Click on Financial Tool Access and you'll see a pending request from Quicken. Approve it.
- After that everything works great. Go back to Quicken and the login works, accounts update, etc.
I should note that my previous connection was Quicken Connect, using Quicken for Mac. If you already have Direct Connect you might see something different at Step 4.
I'm pretty sure that Step 2 is necessary to generate the pending request that you approve in Step 5.
2 -
[deleted. Never mind]
1 -
Has anybody had any success trying Randy Poe option?
-3 -
FIX FOUND!!!!
This is what worked for me.
- First I attempted to update transactions. That failed in the usual way. But it gave me a "Reauthorize" button.
- I click "Reauthorize". When prompted, I choose "Direct Connect".
- I provide my login. That fails, with the "Action Required" message.
- Now I go over to my browser and log onto TD Bank manually from there.
- I go to Account Options → Account Services → Manage Linked Services → Manage Settings
- I see the Quicken connection. I click the trash can to "Unlink accounts".
- Then I click on "Financial Tool Access" and see there's a pending request from Quicken. I authorize it.
- Now I go back to Quicken where the Sign In window is still open. I click the Sign In button and this time it succeeds.
- I'm prompted to connect bank accounts to Quicken accounts but they all seem properly connected. I click the OK button.
- SUCCESS! Accounts appear to be updated!
0 -
DIdn't work for me.
2 -
Didn't work for me either.
2 -
K. Thanks. No offense Randy but I'll wait for Quicken/TD to come up with the fix so I have somebody to blame: AGAIN. I have since deleted all of my auto updates on all of my accounts. I have no faith right now in the security of this software. Will definitely be seeking a refund. :(
2 -
Has anyone actually spoke to a support person from Quicken?
1 -
Quicken has support?
6 -
So apparently Quicken has banker's hours.
Try calling tomorrow. (650) 250-1900
3 -
I spoke to quicken support last Wednesday, all I got was it’s a known issue. She couldn’t tell me any more than what they posted. TD bank was working on it.
2 -
Disgusting performance by both parties!!!
2 -
This content has been removed.
-
Did this work for anyone else? I couldn't get it to work, even after deleting Financial Tool Access and retrying, but I still got the same denial.
-1 -
Quicken will edit posts but not give an update. Quicken, can we please at least have some kind of update? Acknowledgement? Something other than the post from the 13th SIX days ago?
4 -
Hi Loren:
Thanks. Also using Quicken Classic R58.9 27.1.58.9. Tried the copy workaround, but Quicken was unable to load the copy. Appreciate the info…
@Quicken Anja - Is there any update or ETA here? I've been using Quicken since 1993 and this is w/o question the biggest snafu I've experienced.
Is there any way top rollback the update that is seemingly causing the issue?
Thanks…
1
