Citibank Cards Authentication Problem (QWIN)

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Answers

  • kmagnush
    kmagnush Quicken Windows Subscription Member ✭✭

    Would appreciate an update from Quicken at least daily….

  • Procedure above work for me. Thank you

  • 30 year Quicken User
    30 year Quicken User Quicken Windows Subscription Member

    After almost a week and several attempts, we finally read the "fix" Dockle mentioned - and it worked.

    WHAT IS MOST FRUSTRATING IS THAT QUICKEN DOESN'T PUSH THIS INFORMATION OUT TO USERS AFFECTED BY THIS.

    We have literally spent hours trying to correct this.

    Even more Frustrating is, since Quicken went to a annual subscription service, our cost of ownership - whoops, I mean usage - has gone up substantially (7xs what our average annual cost use to be - I ran a quicken report! ;)

    Same!

  • mail4dcm
    mail4dcm Member ✭✭✭

    Uh, like, what procedure for what card would be really helpful. I assume it is not a regular CITI card unless you have stumbled upon a actual new procudure.

  • Phil
    Phil Quicken Windows Subscription Member ✭✭✭

    None of these "fixes" work for me. I have a different Citi Card than those mentioned here. Citi says I'm authorized and sends confirmation email every time. Quicken servers keep failing every time. Please fix this already!

  • mail4dcm
    mail4dcm Member ✭✭✭

    Just to clarify my own posts, the following cards are NOT working:

    CITI Rewards
    CITI Simplicity
    CITI Thank You

    and have not been working since the 25th of Sept and this is a problem ONLY for Quicken since I have downloaded all my transaction (Pending and Posted) using Empower (free version). Again, it seems I am paying for poor performance and inadequate talent.

  • DennyKD
    DennyKD Quicken Windows Other Member

    Same issue here, what is the ETA to fix?

  • R_Newt59
    R_Newt59 Quicken Windows Subscription Member ✭✭
    edited October 2

    What are the workarounds for the Costco Citi Visa data download? I have not been able to download data or have a new authorization work for several days. This is very frustrating, and I too am a 35+ year user of Quicken.

  • MrPike
    MrPike Quicken Windows Subscription Member ✭✭

    oh… what a disaster … and I thought all this subscription model was meant to improve things in terms of updates and maintenance …what a disaster…

  • Bobbo
    Bobbo Quicken Windows Subscription Member ✭✭✭

    Same problem here. Cannot connect to Citi Mastercard. I am also a 35+ year user of Quicken.

  • reauthorized Citi Double Cash Master card (actually done every day since issue arose) but when taken back to Quicken bank login fails with no error code. you would think that this wouldn't take over a week to resolve with no ETA. Quicken blames Cit but it is Quicken that is sending the login commands that the Citi's server rejects. So who is really at fault?

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓

    Hello All,

    You may follow this link to access an alert regarding issues with CitiBank. I suggest bookmarking the alert for all further updates. Also, to clarify the most recent update on the alert, this issue is still considered ongoing for Citi Cards and Citi Bank.

    I apologize for the inconvenience!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • so nice of you to tell us about a problem we know exists but no ETA for a fix.

  • brucewol
    brucewol Quicken Windows Subscription Member ✭✭

    i keep posting what has worked for me, totally unacceptable that quicken doesn't provide proper details for a workaround.

    what i did was use tools/add account. didn't use setup online.

    you must use the search field, do not use the icons under popular destinations

    i entered costco, and then selected costco anywhere visa card by citi - i got the complete card name info from a quicken support online chat. seems that others are getting this process to work by using the search field, i don't understand exactly what they type in. what ever you type in needs to translate to a url that your browser will use to access your credit card web site. maybe you'll find this info written on your credit card. but you need to type in something that gets you to your credit card web site.

    from there, when i returned to quicken, i had to link the account. at this point, it only downloaded new transactions, not the last 6 months ore so like prior links.

  • R_Newt59
    R_Newt59 Quicken Windows Subscription Member ✭✭

    @brucewol Thank you SO MUCH! I followed your instructions and the QW system connected to my Costco Citi Visa account. It downloaded all recent transactions and I am back working finally!!!!

  • Marc Auslander
    Marc Auslander Member ✭✭✭

    It seems if you use a working portal you can get at all your cards.

    I used Citi Smart Mastercard. Search that found it was citi m

  • michaward
    michaward Member ✭✭

    Still not working for my AA CITI Mastercard and CITI Visa. When authorized with bank, the screen says "Sorry the sign-in failed due to a connection error or timeout". Getting ready to dump this piece of it software.

  • Thomas Wilson
    Thomas Wilson Member ✭✭✭
  • Crewdog68
    Crewdog68 Quicken Mac Subscription Member ✭✭

    Boatnmaniac Thank you for the help with Costco Citi Card. Worked a treat.

  • Michael K
    Michael K Quicken Windows Subscription Member ✭✭

    Still not working. One step update is not responding and task manager shows Quicken as unresponsive. I'M SO TIRED OF ONGOING PROBLEMS!

  • springro68
    springro68 Quicken Windows Subscription Member ✭✭

    VERY WELL SAID. This is an abomination. Quicken get your act together!

  • mjonis
    mjonis Quicken Windows Subscription Member ✭✭✭✭

    I'd urge as many of you as possible to call Quicken tech support (you can't do this via Customer Service) and request a free month since the online feature which you have to pay for) isn't working properly. Be prepared to spend at least 30-60 minutes on the phone while tech support has you do all sorts of validating, logging out, logging in, etc. You can TRY to reference the alert, but it's hit or miss whether the tech will understand what you're saying, let alone bother to check.

  • TDaleMagalia
    TDaleMagalia Quicken Mac Subscription Member ✭✭

    This worked but for those who may also have a Citi business account with Costco, (Or another branded business account evidently), do the search for Citi Business Cards and proceed from there with husslein's instructions. I have one business and one personal Citi card and had to use the separate search term for the business one to reauthorize.

  • RobertPila
    RobertPila Quicken Windows Subscription Member ✭✭

    I used the "Costco Anywhere Visa Card by Citi" option and when I logged into Citi to authorize, I selected all my Citi cards (3 in total including Costco) plus future cards and all three successfully re-linked to the accounts in Quicken.

  • Bulldog50
    Bulldog50 Quicken Windows Subscription Member ✭✭

    Same thing here. Why does this take weeks to fix?

  • OTN
    OTN Quicken Windows Subscription Member ✭✭

    This issue has NOT been fixed as of Tue, 10/1/24, 10:53A - PST, Windows 10, Qkn v. 59.6.

    In Quicken Citi account I attempt to reauth the account via Qkn link to Citi site. I click on Citi auth for current and future Qkn accts. I get the Qkn (redirect) message: "Your accounts have been authorized successfully.". Then the Qkn "Activate One Step Update" screen (grayed out) is displayed that says: "Sign in to Citibank bank failed. Try again.". Refers to "connection problem". There was/is NO connection problem.

    I even tried creating a new/additional Citi credit card account, followed the same Qkn-directed process per above, with the same result. Downloading a file of txns from Citi manually is NOT an option since it will download a month's worth at a time where the user cannot date-select.

    (It's not a browser issue. I changed default browsers and still have the same above issue.)

    Please fix this issue. It has been going on way too long and the work-arounds are unacceptable. Thank you for your efforts. Since so many Quicken users are affected by this, please update the entire Quicken community with a box at Quicken Login. Not statusing us as to progress is not acceptable. Thank you.

  • Meebers
    Meebers Quicken Windows Subscription Member ✭✭
    edited October 2

    Same here even today. Manually updating is PITA

This discussion has been closed.