Citibank Reauthorization failure- Webpage "Citibank Consent" is blank

I got further in the process when using Edge instead of Chrome browser to authorize Citi. But, Quicken just clocks and clocks and finally says the process failed. I backed up Quicken, validated, then super validated. Signed in and out of my Quicken account. Turned off mobile and web sync. There is nothing else to try from what I've read on the forums. I look forward to an update on this.

Hey Quicken support, I asked a week ago to unsubscribe from this issue. How come I keep getting emails on it?

As @Boatnmaniac point out you can't unsubscribe from individual threads. You might want to consider not getting notifications from any of them. But leave on getting them from the ones you bookmark (which you can un-bookmark).

If you click on your profile image in the upper right and select Account & Privacy Settings and then Notifications Preferences, you can turn off this one:

Note you probably also want to leave on this one:

That way you will still get notifications if someone directly references you.

After Citibank reauthorization, transactions are now being posted to a completely different account (a CD that matured in 2003!)

Well…. it worked. But now it asks me to reauthorize everyday!!! UGH!

C'mon Intuit, we've got other things to do than troubleshoot your software for you!

Same issue - got the re-authorize to work, but now have to go through the re-auth every day. Atleast it works - maybe that's Quicken's way of debugging something - just make sure you have to do it over and over again to show tat it works?

I have the same issue. Quicken is broken for me until this is fixed.

Chetmartin, I tried your fix to no avail. Going the Edge browser route, Citi stated that I had the wrong credentials! So I thought, why not clear my CHROME cache and try to update—VOILA, THAT DID THE TRICK!

This is still an issue!!!!! I have downloaded the latest version of Quicken and cleared the cache in my browser.

I spoke too soon. It authorized the connection and I got an email confirmation from citibank. But now Quicken doesn't seem to be able to download the transactions. It's been sitting like this for several minutes. Quicken has stopped responding and I had to end it in the Task Manager. I restarted Quicken and the same thing!

It finally it completed. Downright painful.

According to the following the issue has been resolved. See:

I updated to the latest version of Quicken and was able to connect to Citibank using Latest version of Safari on a Mac. However it did not take me to the website window to authorize the new connection.

I then went to Accounts > Settings > Citibank > Change Connection and that did take me to the website to authorize the new connection. That worked yesterday and is still working today. Only noticeable difference for me is that downloading transactions is faster than it used to be.

I have the same problem

I've got FOUR e-mails from Citibank on 1/26 telling me I'm all set up. But it's not true. (Moreover, it didn't look true at the time I tried to authorize. Just hanging. But the Citibank messages flew nonetheless.)

Yesterday, I got an e-mail FROM QUICKEN saying "Your new Citibank connection is ready!" But I just went thru the same loop. I seem to be doing what's required but eventually, the ACTIVATE window just hangs and nothing is accomplished. (As before, one time today I got nowhere and got no e-mail confirm. The second time today, I went thru a Citibank two-factor auth. routine. I got another Citibank confirmation e-mail while the ACTIVATE window was still hanging. When I close the hanging window, of course, I cancel the activation that has already been [falsely] confirmed.)

Still unable to update. Just times out. I've reported this as a problem on more than one occasion. I've posted about it several times in the community and still no action on the part of Quicken. This is totally unacceptable and diminishes the utility of Quicken. It's becoming a lousy product.